Can invoices be issued?

Yes, you can obtain invoices through Apple Store or Stripe if they support payments. After a successful subscription payment, the bill and invoice will also be sent to your registered email.

Web/Plugin: Go to My Subscription, click "Cancel Auto-Renewal", enter the email you used for payment, and you will receive an email with a cancellation link. Click the link to complete the cancellation. After cancellation, your current subscription will remain active until the end of the billing period and won't renew automatically. You can re-enable auto-renewal at any time. Mobile: You can cancel auto-renewal via your subscription settings in Google Play (Android) or the Apple Store (iOS).

How can I upgrade or downgrade my subscription?

Web/Plugin: Select the subscription plan you wish to upgrade or downgrade to, enter the email used for payment on the confirmation page, and you'll receive a confirmation email. Click the link in the email to complete the process. If you're unable to proceed, please contact our support email for assistance. Mobile: You can upgrade or downgrade your subscription via Google Play (Android) or the Apple Store (iOS).

Our refund policy varies depending on the subscription type, regional laws, and account status: Monthly Plan: You may request a refund via email within 24 hours of your first purchase if unused, along with your refund reason. Annual Plan: You may request a refund within 72 hours under the same conditions. Refunds may be declined if your account shows abnormal activity. Approved refunds are processed within 7–10 business days. If you've received a refund before, we reserve the right to decline additional requests to prevent abuse.

Why hasn’t my daily limit on the free plan reset?

The daily quota for the free plan resets every day at 0:00 UTC-4. Please note that this may differ from your local time zone.

Are the query limits for paid members reset at the end of the month or 30 days after payment?

The query limit for a membership subscription is reset every 30 days after each payment. For example, if you subscribed to the Pro plan and paid on June 1st, your query quota will reset on July 1st, starting a new cycle.

Can paid members use their queries on other devices?

Yes, paid members can use their queries on multiple devices as long as they log in with the same account—no additional payment is required.

How do I contact support for help?

You're welcome to reach out to us via support@aiai.com for assistance.

How can I view my billing history?

Click the "My Subscribtion" button in the top right corner of the widget to view all past bills.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information and ensure your data is safe.

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